Returns & Refunds Policy

Effective Date: 13 August 2026
Website: blissybites.in

At Blissy Bites, we want you to have a positive shopping experience. Because our products are primarily food and consumable products, returns and refunds are subject to the conditions below.

1. Return Eligibility

For food and consumable products, we generally do not accept returns or exchanges after delivery due to food safety and hygiene considerations.

However, we may provide a replacement or refund when:

  • You received the wrong product.
  • The product arrived damaged.
  • The package was opened or tampered with when delivered.
  • The product is defective or unusable.
  • The product received is materially different from what was ordered.
  • The product has an issue attributable to us.

2. Damaged or Incorrect Products

If your order arrives damaged, incorrect, or tampered with, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Order number
  • Customer name
  • Contact number
  • Photographs of the product
  • Photographs of the outer packaging
  • A short description of the issue
  • Video of opening the package, where available

We may request additional information if necessary to investigate the complaint.

3. Reporting a Problem

For damaged, incorrect, or defective products, please contact us within 48 hours of delivery.

Claims submitted after this period may be reviewed at our discretion, depending on the circumstances and applicable consumer rights.

4. Refunds

If your refund request is approved, the eligible amount will be processed through the applicable payment method or refund mechanism.

Refund processing time may vary depending on:

  • Payment provider
  • Bank
  • Credit/debit card issuer
  • UPI provider
  • Other financial institutions

Blissy Bites is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

5. Replacement

Where appropriate, we may offer a replacement instead of a refund.

A replacement may be provided when:

  • The wrong product was delivered.
  • The product was damaged during delivery.
  • The product is defective.
  • The product does not match the confirmed order.

Replacement availability is subject to product availability.

6. Order Cancellation

You may request cancellation of an order before it is dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed after cancellation confirmation.

7. Products That Cannot Be Returned

For health, hygiene, food-safety, and quality reasons, we generally do not accept returns for:

  • Opened food products
  • Used products
  • Partially consumed products
  • Products damaged after delivery due to improper handling or storage
  • Products returned without prior approval
  • Products where the issue is caused by improper storage or use after delivery

This does not limit any mandatory rights available to consumers under applicable law.

8. Refunds for Failed or Cancelled Orders

If payment has been successfully received but an order cannot be fulfilled due to product unavailability or another issue attributable to Blissy Bites, the applicable amount will be refunded.

Refunds for duplicate payments or payment errors will be reviewed and processed where applicable.

9. Shipping Charges

Where a refund is approved because the product was incorrect, damaged, defective, or otherwise attributable to Blissy Bites, applicable shipping charges may also be considered for refund.

For cancellations or other customer-requested refunds, shipping charges may not be refundable where applicable.

10. Refund Processing

Once your refund has been approved, we will initiate the refund through the appropriate payment or refund channel.

The amount may take additional time to appear in your account depending on the payment provider or bank.

11. Delivery Refusal

If an order is refused or returned to us because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply where permitted.

12. Contact Us

If you have a problem with your order, please contact us:

Blissy Bites
Website: blissybites.in
Email: hello@blissybites.in
Phone:+91 9659 444 834
Address: Coimbatore - 641041

When contacting us, please include your order number so that we can assist you more quickly.

13. Changes to This Policy

Blissy Bites may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version will always be published on this page.